How Do I Use Paypal Friends and Family?

Nosotros're sure that you lot have a million questions—and nosotros're here to respond them !
Click on the department where you need answers, or curl through for a comprehensive overview of the well-nigh common questions from our buyers.

Section 1	Account management
Department ii	Policies & rubber
Section three	Payment & orders
Department 4	General FAQs

Business relationship direction

ane. How can I tell if a seller is on or offline?

The small circle adjacent to each Fiverr client's username lets you know if the seller you're working with is on or offline (green is online; grey is offline). Whether logged in via desktop or mobile, you tin chop-chop meet which sellers are bachelor for an immediate response. Find a seller's condition on their profile, in your Inbox/Order conversations, and on sellers' Gig pages. What's more is that you tin can filter marketplace results according to online sellers—from the Category, Subcategory, and advanced search pages. For more than, come across Managing Your Business relationship.

2. How do I alter my notification settings?

Manage your notifications using the mobile app or the desktop site.

• Mobile:
  Menu > Settings > Scroll down to Notifications > Enable/disable the notifications y'all would like to receive
• Desktop:
  Click your contour film > Settings > Notifications > Enable/disable the notifications you would like to receive

Policies & safety

1. What kind of information will Fiverr never ask me to provide?

Nosotros may ask for a few things, but we will never ask for:

• Your countersign or sign-in credentials
• Y'all to email us your password
• Y'all to log into a site exterior of the fiverr.com domain
• Y'all to download or install an application

If you receive any such request or bulletin, please never download or run the applications or email attachments—they are definitely not sent from us.

2. Is my personal information condom?

Your privacy is very important to usa. Read our Privacy Policy, which is part of our Terms of Service , for more information.

iii. Can I pay my seller direct?

No, for your safety, all payments are made through Fiverr on the Gild folio and buyers pay for orders in advance. Fiverr volition not be able to aid if you pay a seller outside the platform. If you lot are asked to employ an alternative payment method, please report it to Client Service immediately.

 Payments and orders

1. How do I buy a Gig using the mobile app?

• On the Gig page, click Continue
• Add together Gig extras or order multiples by clicking on Add Gig Extras or Extra Quantity
• Click Proceed > Payment page
• Complete the purchase using your preferred payment method/  Enable Unmarried Click Payments orders to exist created automatically

2. What are Gig Extras and Gig multiples?

• Gig extras are additional services offered on summit of a seller's Gig for an actress cost—the actress amount is defined by the seller
• Multiples refer to your selection to purchase boosted quantities of a seller's Gig

In both cases:
If you lot increase the quantity, information technology does not automatically adjust the delivery fourth dimension. On a practical level, your seller may demand extra time to consummate the club due to the boosted work required. We highly recommend communicating with your seller before the order to analyze any deadline expectations and to ensure that your order volition exist successfully delivered in time.

three. What are my payment options when using the mobile app?

• You can purchase Gigs using PayPal or a credit carte.
• Apple tree Pay is available for iOS users and Google Pay is available for Android users.
• Enable Single Click payments to take the hassle out of logging into your PayPal account, alternatively, y'all tin can log into PayPal for each purchase.

iv. How exercise I use a promo code?

If you got a promotional code, apply it during the checkout process.

To apply promo codes:
Promo codes tin can't  exist applied to an ongoing order.

• Click Proceed to Order o n the Gig y'all would similar to buy
  
• Customize your lodge (if desired) > Proceed to Payment
  
• Before placing your society, click Enter promo code nether "Summary" > Apply > Identify Your Order

v. How do I leave my seller a tip?

In one case an social club is marked equally "Completed," yous take the pick to leave a tip for your seller. The tip option volition stay open for 7 days after the order has been completed. There are iii tip options bachelor—one to give your seller a custom tip. The other options are to leave a review of your seller'due south work, or to but say "thanks."

6. How much can I tip my seller?

The limitations  below are in place to forestall fraud.

• The minimum amount of a tip is $5
  
• For orders below $25, the tip can be upwardly to $25
  
• For orders above $25, the tip can exist upward to 100% of the cost of the order

In one case you click Tip At present , the tip corporeality volition be deducted from your Fiverr balance. If there are no funds in your Fiverr balance, you will be redirected to the payment page.

vii. Why does Fiverr charge tipping fees?

Tipping creates a transaction, and as such, the tip is subject to the Fiverr service fee. Fiverr does not differentiate between tips and regular orders.

8. Why was my payment declined?

Payments can be declined for a number of reasons. Brand certain that:

• Your payment details have been entered correctly
  
• Your credit/debit menu is valid (and not expired)
  
• Y'all have available funds on your card
  

Your called source of payment has more information (as to why your payment was declined) than us. Bank check in with your bank or PayPal if payment issues arise. If you still take issues with your payment, endeavor using a unlike payment selection. Ex. if you are using PayPal, consider using your credit bill of fare. If you nevertheless take payment issues, contact Customer Support .

9. What is the difference between Fiverr Balance and Fiverr Credits?

Your Fiverr Balance reflects the funds y'all have in your business relationship. There are 3 different types of funds:

• Earnings: Funds yous may take earned from completing orders as a seller
• Reimbursements: Funds that were credited to your account for canceled orders
• Previous Reimbursements: Funds that were credited to your business relationship for orders that were canceled before Jan 1, 2019. Every bit services and taxes were not included in these reimbursements, you volition non be charged for these fees again when placing a new club.

Fiverr Credits appear in your business relationship and reflect the funds awarded to you by Fiverr, Ex. through the Fiverr Referral plan. Yous can just employ your Fiverr Credits to purchase services on Fiverr. Be wary of the expiration date and note that Credits are non-refundable. Fiverr Credits are applied first when you place a new social club.

10. Tin can I withdraw money from my Fiverr account?

Only sellers can withdraw coin from their Fiverr accounts, and only if they have earned revenue through Fiverr. Revenue is deposited into the sales residual, and is available for withdrawal afterward Fiverr's clearance period.

As a buyer, if y'all receive a refund, it will appear in your Fiverr balance and can be used for another purchase. If an order is canceled, your refund (the original society amount and service fee) will exist placed in your Fiverr remainder. For more information, run across How do I utilise my Fiverr balance for hereafter purchases.

If yous would adopt to receive a direct refund, you can request a straight refund here.

11. Where is my order?

Payments don't always create an firsthand club. Pre-screening transactions conducted by your payment processor/ bank take place earlier the funds can be released to Fiverr. In that location could also be a technical consequence with the payment processor in sending those funds to Fiverr. If this happens, contact Customer Back up  with the following information:

• Your Paypal buy transaction ID: Payments are alphanumeric strings following a hashtag (Ex. #123ABC456DEF). Transaction IDs are found in your receipt e-mail or, in your PayPal account in the "details" of the payment. Receipt numbers can be helpful as well so, if you tin can, include them as well.
  
• The Gig title or seller name
  
• The total purchase amount

Client Support can attempt to restore the society with the payment provided, or make a refund to the payment provider if you're unable to.

12. How practice I cancel my order?

We always encourage you to try and work things out with your seller using the Resolution Center. For more, run into resolving issues with an guild .

13. Does my refund include the service fee?

Yes, Fiverr will refund the unabridged amount of your purchase to your Fiverr balance. If yous do not desire the coin refunded to your Fiverr balance, and would prefer that the money exist reimbursed to your PayPal or credit carte du jour, asking a refund here .

14. What is commercial employ?

Commercial use is a phrase used when you intend to utilise a seller's delivered work for anything concern-related and is intended for turn a profit. This relates to the service's License Details and makes certain that yous have the resell rights to a service. Ex. A logo. Without these commercial rights, a company is unable to trademark a logo.

 15. Do I own what is delivered to me?

Unless conspicuously stated otherwise in the Gig'south description text, when the order is delivered, you lot are granted all the intellectual holding rights. This includes, simply is not limited to, copyrights for the work delivered from the seller; the seller waives whatsoever and all moral rights therein. All transfer and assignment of intellectual belongings to the buyer is subject to the full payment of the Gig. For more than information on ownership of materials, delight see our Terms of Service, under Ownership .

16. How do I download attachments and files?

When y'all receive messages, you lot have the pick to download any attached files. This also applies when you accept deliveries from a seller. If you experience issues downloading files to your figurer, try to:

• Review your browser extensions (i.e., boosted features for your web browser)
  
• Review if you have any firewall/ antivirus software that prevents downloads
  
• Articulate your browser enshroud/cookies (i.e., temporary files in your browser)
  
• Verify if yous have a popular-up blocker enabled. If enabled, disable it for Fiverr.com.

In one case you've verified the steps, go to your Order page and click the file or link provided in the delivery message. When you get your order's delivery, brand certain to download the total sized-file. If you re-create the preview thumbnail shown on the order page, the file will have very depression quality.

General FAQs

1. What are milestones?

Milestones allow your seller to split tasks into bite-size chunks. They are usually used for larger, and more complex projects. Follow the guild progress and approve results throughout the project's commitment. Milestones are only available for orders over $100.
Ex. Yous order a logo blueprint > Your seller splits your order into vi milestones > The first milestone is 3 initial concepts > the 2d milestone is a draft of your selected logo > and so on, until the final delivery contains the final files for the entire club.

2. Why is at that place a watermark on my delivery?

This is in place to protect the seller'southward work. When a seller delivers your society, y'all will see a watermark on the image preview. After you have accepted your delivery, you will exist able to download the original image without the watermark.

3. What does it mean if a seller has activated their Set Availability?

It means that they are taking a intermission from Fiverr. On a seller'south Profile and Gig pages, you tin can see their intended render appointment. You can s cease a seller a bulletin by clicking Contact and get notified when the seller'south time-off is scheduled to be over. You will receive an e-mail on the seller's return if the seller chooses to allow it.

iv. What is the difference between the App and the site?

The Fiverr Mobile App enables customers to browse all the Gigs offered on Fiverr.com. Customers can communicate with each other through the App on the go to help create and manage orders. Hereafter updates will include more features that are sectional to the total site.

5. Does Fiverr contact its customers?

From time to time, nosotros do accomplish out to the Fiverr community. If you receive a bulletin from an official Fiverr Team member, it will have a button labeled Fiverr Team adjacent to the username.

Official Fiverr business relationship usernames used to contact our community:

• editorial_video : Annihilation related to Video & Animation, Photography, and Vocalization Over services
• editors_picks : Fiverr'south Editorial team
• Fiverr_365 : Fiverr365 sales—yearly edition of the Fiverr agenda
• Fiverr-Care : Fiverr's Customer Care team—achieve out to the Fiverr community to discuss comments/ feedback from surveys, and occasionally buy services from Fiverr sellers. This account is not able to assist with Client Support requests.
• FiverrCustVoice : Used for category-specific customer feedback and surveys
• Fiverr-Social : Official Fiverr Social team update. Occasionally, we'll update the Fiverr community about new features and major news, including new campaigns.
• Fiverr-Updates : Official Fiverr team update: new features and relevant news.
• frmarcom : Official business relationship Marketing Communications at Fiverr—send letters to the customs to get involved in special artistic projects
• hoosier333 : Marketing manager account
• Internal_comms : Official Internal Communications and Community Affairs Fiverr business relationship. Always on the lookout for creative projects to be washed in collaboration with our community members
• Our Customer Success Managers'  accounts accept a "name_success" username pattern, and accept the green "Fiverr Squad" tag

Not finding the service you're looking for?

Our Customer Success squad is here to help. Contact us at yournextproject@fiverr.com

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Source: https://www.fiverr.com/support/articles/360011454477-Buyer-FAQs

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